3.1:

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely hassle-free purchase experience.

 

We assure you that all products sold on okhai.org are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, alongwith bills/invoices provided.

Possible resolution could be Replacement, Exchange or Refund by coupons.

3.2:

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described’, you may request a replacement at no extra cost.

(3.2.1) Returns are covered by the 15 Day Replacement Guarantee
(3.2.2) The buyer needs to intimate okhai.org within 15 (fifteen) days of receipt of goods about the reason for seeking refund.
(3.2.3) Replacement is subject to availability of stock. . If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

3.3:

Procedure for return of products

(3.2.a) Please contact us either on phone or though email and provide the Order id details
(3.2.b) Customer Support will confirm the return request and will inform you about the pickup process.
(3.2.c) Please ensure that the product return is initiated within 15 (fifteen) days of receipt of the article.
(3.2.d) Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
(3.2.e) We do not charge extra for returns and all replacements/pickups are done free of cost.
(3.2.f) We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.
(3.2.g) Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
(3.2.h) Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.
(3.2.i) Made-to-order/custom products cannot be replaced or returned.
(3.2.j) For detailed procedures and questions, please refer to the Frequently Asked Questions.