Frequently Asked Questions

Most of the questions arising for usage of this Website and the general terms and conditions will be available here. In case of more doubts, please get in touch with us. We will be more than happy to address your queries.

What is Okhai CFE’s Free & Easy Return policy?

What is Free Replacement?

How do I return an item purchased on

Returns are easy, simply follow these steps:
You can use the Return Order link from the footer.

What is the pickup process? Why I have been asked to ship the item?

I have requested a replacement, when will I get it?

Do I have to return the free gift when I return a product?

What items can I exchange?

I have changed my mind and would like to retain the product. What do I do?

Can I return part of my order? indicates that the return/replacement is not possible? Why?

There are certain scenarios where it is difficult for us to support returns:

What is Okhai CFE’s Replacement Guarantee?

When are Refunds provided?

I have still not received the refund to my bank account. Why?

How do I cancel an order?

What do I do to cancel an item in the order?

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

How long will it take to process my cancellation request?

What are the delivery charges?

Why does the delivery date not correspond to the delivery timeline?

What is the estimated delivery time?

Are there any hidden costs (sales tax, Octroi, etc) on items?

Why does the estimated delivery time vary? does not/cannot ship to my area. Why?

I need to return an item, how do I arrange for a pickup?

What do the different tags like "In Stock", "Available" mean?

Does deliver internationally?