Home | Frequently Asked Questions

FAQs

What is Okhai CFE’s Free & Easy Return policy?

  • We assure you that all products sold on okhai.org are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
  • Requests for returns are accepted provided we are intimated about the request within 30 (Thirty) days of receipt of the products. Kindly note that international orders are also not eligible for return/exchange. This policy applies exclusively to products sold by Okhai. For products from other brands (identified by the brand name in the product suffix), returns and refunds are not available, as these items are custom-made by weavers and craftswomen.)
  • The product cannot be returned in conditions which indicate that this product has been used, washed, ironed or tampered in any way.

What are the delivery charges?

  • Delivery charges vary depending on the value of the shopping cart.
    We charge a sum of Rs 100/- for each order below or equal to Rs 4999/-. There is no shipping charge for orders having value greater than Rs 5000/-.

I need to return an item, how do I arrange for a pickup?

  • Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
    We will facilitate the pickup of the item. In case the pickup cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by us.

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !

How do I cancel an order?

  • You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
  • In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
  • An order cannot be cancelled once the item has been delivered to you.

Are there any hidden costs (sales tax, Octroi, etc) on items?

  • There are NO hidden charges when you make a purchase on Okhai.org. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
    Delivery charges are not hidden charges and are charged extra depending on the shipping policy.

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:
  • The item is being shipped together with another order of yours.
  • The item is non-refundable (eg. e-Gift Vouchers or made-to-order items).
    In any of the above cases, you can get in touch with our Customer Support for more information.

How long will it take to process my cancellation request?

  • Once you request the cancellation of item(s) in your order, it will take us a maximum of 2 business days to cancel the order and initiate procedures for replacement / refund. You will be notified of the same by email.
  • If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
  • The refunded amount will be made available as per the terms of the finance partner.
  • However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the bank directly in case of any delays post confirmation of cancellation / refund by Okhai CFE.

What is Okhai CFE’s Free & Easy Return policy?

  • We assure you that all products sold on okhai.org are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
  • Requests for returns are accepted provided we are intimated about the request within 30 (Thirty) days of receipt of the products. Kindly note that international orders are also not eligible for return/exchange. This policy applies exclusively to products sold by Okhai. For products from other brands (identified by the brand name in the product suffix), returns and refunds are not available, as these items are custom-made by weavers and craftswomen.)
  • The product cannot be returned in conditions which indicate that this product has been used, washed, ironed or tampered in any way.

What are the delivery charges?

  • Delivery charges vary depending on the value of the shopping cart.
    We charge a sum of Rs 100/- for each order below or equal to Rs 4999/-. There is no shipping charge for orders having value greater than Rs 5000/-.

I need to return an item, how do I arrange for a pickup?

  • Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
    We will facilitate the pickup of the item. In case the pickup cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by us.

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !

How do I cancel an order?

  • You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
  • In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
  • An order cannot be cancelled once the item has been delivered to you.

Are there any hidden costs (sales tax, Octroi, etc) on items?

  • There are NO hidden charges when you make a purchase on Okhai.org. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
    Delivery charges are not hidden charges and are charged extra depending on the shipping policy.

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !

What is Okhai CFE’s Free & Easy Return policy?

  • We assure you that all products sold on okhai.org are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
  • Requests for returns are accepted provided we are intimated about the request within 30 (Thirty) days of receipt of the products. Kindly note that international orders are also not eligible for return/exchange. This policy applies exclusively to products sold by Okhai. For products from other brands (identified by the brand name in the product suffix), returns and refunds are not available, as these items are custom-made by weavers and craftswomen.)
  • The product cannot be returned in conditions which indicate that this product has been used, washed, ironed or tampered in any way.

What are the delivery charges?

  • Delivery charges vary depending on the value of the shopping cart.
    We charge a sum of Rs 100/- for each order below or equal to Rs 4999/-. There is no shipping charge for orders having value greater than Rs 5000/-.

I need to return an item, how do I arrange for a pickup?

  • Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
    We will facilitate the pickup of the item. In case the pickup cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by us.

I have still not received the refund to my bank account. Why?

  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Typically, refunds initiated by Okhai are credited within 5-7 business days.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.

Why does the delivery date not correspond to the delivery timeline?

  • It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

  • Please refer the shipping partner’s (FedEx & Delhivery) site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.
  • Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

Why does the estimated delivery time vary?

  • You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner's time-to-deliver in your location.
    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Okhai.org does not/cannot ship to my area. Why?

  • Okhai uses the services of Delhivery & FedEx for shipping its products. Delivery is governed by policies followed by Delhivery and FedEx.
    Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

    Whether your location can be serviced or not depends on:
    Whether our shipping partner ships to your location.
    Legal restrictions, if any, in shipping particular products to your location.
    The availability of reliable courier partners in your location.
    At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

Does Okhai.org deliver internationally?

  • Yes Okhai.org does deliver internationally. And what cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. Please order from where ever you are !